To Whom It May Concern:
Local and state governments continue to issue COVID-19 related Emergency Orders requiring all non-essential businesses to close their facilites and for citizens to remain at home. We are writing to confirm our status as an “Essential Business” as defined by the Department of Homeland Security and the State of Ohio. Sur-Seal supplies a variety of critical components to “Essential Businesses” and does not take that responsibility lightly. I want to confirm that we remain open to provide you the highest level of service possible.
We are making decisions with the health and well-being of our associates, suppliers and their families as our top priority. All employees have been instructed to comply with the CDC’s healthy habits and social distancing requirements, and we can assure you that we are executing complete and rigorous protocols in our factory and distribution center in order to minimize the risk of infection by COVID-19.
During these unprecedented times of National Emergency, we are experiencing an increase in demand across our business. Although our supply chain is strong, the increase in demand along with the modifications to our normal course of business to meet all the government regulations, could potentially delay orders in the short term. Your business is important to us and we will do all that we can to support you during this time.
As we navigate through this difficult time, we will not be able to cancel P.O.’s that are not late. If we have finished goods inventory, we will ship what is available and schedule the balance for a future date. All expedited requests may be subject to an expedite surcharge.
We appreciate your understanding as we, together, will fight this and come out stronger!
Thank you for your business.
CEO & President