That’s one of the fundamentals we follow at Sur-Seal to ensure we’re providing creative solutions and outstanding service.
When you become one of our customers, you’ll learn why collaborating with us on a project from beginning to end produces the finest results.
Here are the advantages of working with Sur-Seal from start to finish and how we can use our decades of experience to solve your problem.
“When we’re the most successful, and people look back and say, ‘This was a great experience,’ it’s when Sur-Seal gets involved at conception,” said Michael Bryant, Sales Manager.
You will get the best possible outcome when you come to Sur-Seal at the beginning of your product’s development. When our experts understand from the get-go what the part needs to do within the necessary guidelines, they can select the right material to meet the application. This also ensures the size of the product is optimally designed so that material is not wasted.
Sometimes, customers come to Sur-Seal with an issue in the middle of a project or even after a product is finished. In these cases, our experts are asked to solve a problem that already exists. We find there are many more limitations to finding cost-cutting ideas after the fact rather than having economics designed into the product in the first place.
When Sur-Seal team is brought into your project from conception, we can do what we do best as material and application experts.
“We make sure they have a functional part that is the most economical and built around advantages that we bring to the marketplace with our expertise,” said Bryant.
Once Sur-Seal knows what you want the product to do, we can select the most economical material that meets the requirements. We may be able to take advantage of greater buying power if we’re already using that material for another project. This will save you even more money.
The experts at Sur-Seal will take the product through its applications and remove any extra work or secondary operations that may have been added to achieve the desired performance. This is one of the main advantages of working with Sur-Seal from the start.
“If we’re working with engineering and product development upfront, we’re helping them develop the most economical product,” Bryant said.
In a normal business environment, Sur-Seal will send a team to your location to fully understand how the product will be used, received, and applied. We talk with everyone from the engineers to production to quality to receiving to find out what they need the product to do.
In the era of COVID-19, this type of face-to-face interaction hasn’t been possible. However, because customers were willing to FaceTime with us from the plant floor and join us for group Zoom meetings, Sur-Seal was able to continue to collect this vital feedback despite the pandemic.
“We are landing new business with customers we’ve never met and never been in their facilities, and we’ve designed products all remotely through COVID,” Bryant said.
The final product you receive from Sur-Seal is a part that meets expectations and performs well. These goals are achieved by utilizing the right materials at the best price from conception.
By avoiding the cut-and-paste method of problem-solving and designing economic advantages into the project from the start, Sur-Seal can make a product that does what it’s supposed to do and allows you to be more competitive in your market.
“Sur-Seal is here to solve problems, build in value, and make our customers more successful,” Bryant said.
We are interested in meeting your needs before, during, and after a project is completed. We want to be the company you keep coming back to time and time again.
“We don’t want to just have a transaction; we want to have a relationship,” said Bryant.
Sur-Seal believes communication is the key to getting the product you’re looking for. As long as everyone is open and available throughout the process, it will be a win-win for both parties in the end.
And if we fall short, we promise to make it right. It’s all about finding the most economical way to achieve the right form, fit, and function for your product.
Now you know why you should work with Sur-Seal from start to finish on your next project.
From the moment you approach us with your problem, we will work to help you find the best solution. Your collaboration with Sur-Seal from beginning to end will produce the most optimal results.
Just let us know what you need your product to do and we’ll offer our expert guidance on what materials can be used to achieve that goal. Contact us today with the details of your project!
